You may return products in the original, intact packaging within 14 days of receipt of the goods for a full refund (minus any delivery charges).

A restocking fee of €50 per standard door and €100 per fire or prehung door kit may apply for torn packaging or any signs of use.

If your product was damaged during transit, please contact us immediately.

There are no refunds and no replacements for products that were customised at request — such as the product size, style or material.